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Privacy Policy

This Privacy Policy explains how DriveSafe Mate Driving School collects, uses, stores and discloses personal information for learner drivers, driving instructors and website users.

Introduction

  1. Our Privacy Policy explains our practices relating to the collection, use and disclosure of information, including personal information which we may collect from time to time:
    • We are committed to ensuring that your information is stored safely and responsibly.
    • We are committed to complying with privacy laws that apply to us.
    • The Privacy Act protects personal information and requires compliance with the Australian Privacy Principles (APPs).
  2. By visiting this website and purchasing products or services from the Company, you acknowledge and agree to our:

Contacting Us

  1. You may contact us at any time for details regarding this policy.
  2. For questions concerning your account, your personal information or cookies, please send us a support request at info@drivesafematedrivingschool.com.au.

Collection of Information

  1. We collect the personal information of Learner Drivers which is provided to us, including:
    • Name;
    • Date of birth;
    • Pick-up address;
    • Billing address, which is stored through Stripe and not through the DriveSafe Mate Driving School server;
    • Email address;
    • Details of products or services purchased;
    • Any additional information provided through use of our website;
    • Customer number; and
    • Telephone number.
    DriveSafe Mate Driving School may pass these details to Driving Instructors for the purpose of delivering driving lessons.
  2. We collect the personal information of Driving Instructors, including:
    • Name;
    • Date of birth;
    • Gender;
    • Billing address, which is stored through Stripe and not through the DriveSafe Mate Driving School server;
    • Email address;
    • Telephone number;
    • Driver's licence details;
    • Driving Instructor's licence details;
    • Working with Children Check numbers; and
    • Vehicle registration number.
    DriveSafe Mate Driving School may pass certain details to Learner Drivers for the purpose of undertaking driving lessons, including but not limited to a Driving Instructor’s name, email address and telephone number.
  3. This information may be collected in a number of ways, including through:
    • The account creation process;
    • Online forms;
    • Order placement;
    • Interactions with our customer service team;
    • Comments;
    • Account settings;
    • Preferences;
    • Ratings; and
    • Similar categories of data as determined from time to time.
  4. We may also collect data from other sources, including through the use of cookies.
  5. We may also gather information from online and offline data providers, which could include browsing behaviour, demographic data or interest-based data.
  6. Where you provide us with information about a third party, you warrant that you have that third party’s consent before providing us with that information.
  7. We do not collect and are not responsible for the collection or security of payment card details.
  8. Payment information is processed and stored using a third-party provider:
    • This provider can be contacted at info@stripe.com; and
    • Before entering your personal details, you should read and become familiar with the privacy policy of any third-party provider.

Why We Collect This Information

  1. The personal information you provide may be used to ensure products and services are delivered to you and to provide offers, information and services to you. We may also use this information to improve and enhance our services and marketing efforts.
  2. You have the right to inspect your personal information:
    • You may request that we delete or correct information held about you, subject to applicable law;
    • If you wish to alter, access, remove information, or complain about breaches of the APPs, please send us a support request at info@drivesafematedrivingschool.com.au.
  3. When you browse our website, we may automatically receive your computer’s internet protocol (IP) address in order to provide information that helps us understand your browser and operating system. We may also collect data regarding:
    • Device IDs or identifiers;
    • Connection information;
    • Device software;
    • Statistics of page views;
    • Advertisement data;
    • Referral URLs; and
    • IP data.
  4. We may use this data to determine your general geographic location so that we may provide location-specific content to you.
  5. We may use your information to assist in responding to complaints and enquiries.
  6. We may investigate possible breaches of our terms, including fraud or illegal activities, using your personal information where permitted by law.
  7. Email marketing, if applicable:
    • With your permission, we may send you emails about:
      • our website;
      • new products or services; and
      • other updates.
    • If we ask for your personal information for a secondary purpose such as marketing, we will either ask you directly for your express consent or provide you with an opportunity to decline;
    • If after opting in you change your mind, you may withdraw your consent at any time by sending a support request to info@drivesafematedrivingschool.com.au.
  8. Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy or where required or permitted by law.

Disclosure

  1. We may collect, hold, use and disclose your information for purposes within reasonable expectations or where permitted by law, to enforce applicable terms of use or protect against infringements to the rights, property or safety of DriveSafe Mate Driving School, our customers and the public.
  2. We may share your information with other companies, employees or independent contractors of DriveSafe Mate Driving School including for:
    • Customer support;
    • Service improvement;
    • Development;
    • Processing;
    • Storage; or
    • Providing access to our services, including providing this information to Driving Instructors for the purpose of providing driving lessons to Learner Drivers, or vice versa, including information such as:
      • Names;
      • Phone numbers;
      • Email addresses;
      • Learner Driver pick-up addresses; and
      • Other similar information reasonably required for the provision of driving lessons.
  3. We may disclose feedback from Learner Drivers to Driving Instructors, or vice versa.
  4. We may disclose personal information collected for purposes incidental to the sale and promotion of our products and services.
  5. We use other companies, contractors or agents to provide services to you including:
    • Delivery;
    • Marketing;
    • Communications;
    • Legal services;
    • Debt collection;
    • Administration services;
    • Customer service;
    • Information technology providers; and
    • Payment processing providers.
    These third parties may be located within or outside Australia.

Data Storage

  1. Your data may be stored through the www.drivesafematedrivingschool.com.au data storage and databases.
  2. Stripe stores information relating to payments.

Payment

  1. If you choose a direct payment gateway to complete your purchase, www.stripe.com/au stores your credit card data:
    • It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS);
    • Your purchase transaction data is stored only as long as necessary to complete the transaction; and
    • After that is complete, your purchase transaction information is deleted in accordance with Stripe’s policies.
  2. All direct payment gateways adhere to standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover.

Third-Party Services

  1. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
  2. However, certain third-party service providers such as payment gateways and payment transaction processors have their own privacy policies in respect of information we are required to provide to them for your transactions.
  3. For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled by them.
  4. Certain providers may be located in, or have facilities located outside Australia. If you proceed with a transaction involving such a provider, your information may become subject to the laws of the jurisdiction in which that provider or its facilities are located.
  5. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website terms.

Third-Party Websites

  1. When you click links on our website, they may direct you away from our site.
  2. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements and terms before completing any transaction.

Security

  1. We take reasonable precautions to protect personal information and follow industry best practices to help ensure it is not:
    • inappropriately lost;
    • misused;
    • accessed without authorisation;
    • disclosed;
    • altered; or
    • destroyed.
  2. If you provide payment information through an approved payment processor, that information may be encrypted using SSL and stored using industry-standard encryption methods.
  3. Although no method of transmission over the internet or electronic storage is 100% secure, we follow applicable PCI-DSS requirements and implement additional generally accepted industry standards where relevant.
  4. We will use reasonable efforts to help protect your personal information, but we cannot guarantee that our systems will never be compromised or interfered with by a third party.

Cookies

  1. DriveSafe Mate Driving School uses cookies and similar technologies where permitted by law:
    • A cookie is a small text file stored on your computer or device that contains information to help identify and track visitors;
    • Cookies do not usually harm your device, consist only of text, cannot contain viruses and occupy very little space;
    • There are different types of cookies, including session cookies and persistent cookies.
  2. Session cookies may be used while you browse the website:
    • They help our systems distinguish you from other visitors during your session;
    • They are generally not stored permanently on your device and may disappear when you close your browser;
    • Some website functions may require cookies to be enabled.
  3. Persistent cookies may also be used:
    • They may help us understand how visitors move around the website;
    • They may be used to improve website services and support;
    • Some may be used for shopping cart or website visitor statistics; and
    • Stored information may include a unique number without direct connection to your identity.
  4. You can change your browser settings to accept or reject cookies, although this may affect website functionality.
  5. Some third parties may use cookies and similar technologies such as pixels. We recommend reviewing their privacy policies as well.

Marketing

  1. We may use marketing and analytics tools including:
    • Remarketing;
    • Google Display Network features;
    • Network impression reporting;
    • Campaign manager integration; and
    • Google Analytics demographic and interest reporting.
  2. You may use Google Ads Settings or related tools to opt out of some Google Analytics for display advertising features and customise Google Display Network ads.
  3. We may use remarketing and analytics tools to advertise online:
    • Third-party vendors, including Google, may show our ads on sites across the internet;
    • We and third-party vendors may use first-party and third-party cookies together to inform, optimise and serve ads based on past visits to our website;
    • These tools may also help report how ad impressions and interactions relate to visits to this site; and
    • We may collect demographic and interest data made available through those tools.

Changes to This Privacy Policy

  1. We reserve the right to modify this Privacy Policy at any time, so please review it regularly:
    • Changes and clarifications take effect immediately upon posting on the website unless stated otherwise;
    • If we make material changes, we may notify users on this page so you are aware of what information we collect, how we use it and under what circumstances we may use or disclose it.
  2. If our website or business is acquired or merged with another company, your information may be transferred to the new owners so that services may continue to be provided.

Questions and Contact Information

  1. If you would like to access, correct, amend or delete personal information we hold about you, register a complaint or simply want more information, please send us a support request at info@drivesafematedrivingschool.com.au.

You may also wish to read our Payment Policy, Booking & Cancellation Policy, Refund Policy and Terms & Conditions.

Related Policies

You may also wish to review the following DriveSafe Mate Driving School pages: